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Terms of Service

1. Accepting these Terms

This document and documents that we reference on this page make up our Terms of Service.

The terms are a legally binding contract between you and GREEENlife. Partners, LLC

This contract sets out your rights and responsibilities when you use bombbalm.net, and the other services provided by GREEENlife. Permaculture.  From this point on we will refer to all of these as our “Services”, read carefully.  Using any of our Services (even just browsing our website) you’re agreeing to the terms.  If you do not agree with Terms of Service you may not use our services.  Continue reading if you agree.

2. Those other documents we mentioned

GREEENlife. Permaculture Ag Services

Our terms of service for everyone.  If you use any of our Services, you agree to these Terms, our Privacy Policy and our Anti-discrimination Policy.

3. Your Privacy

We know your personal information is important and it is important to us as well.  Our privacy policy details how your information is used when you use our services.  We do not in any circumstance sell or share your personal information with any third party.

Both GLP (GREEENlife. Permaculture) and vendors (sellers) process members (customers) personal information (examples: buyers name, email address and shipping address) and therefore considered separate and independent data controllers of buyers personal information under EU law.  That means each party is responsible for the information it processes in providing the Services;  Example, if a vendor accidentally discloses a buyers personal information when fulfilling a buyers order, the vendor not GLP will be responsible for that unauthorized disclosure.
If, however, GREEENlife. Partners, LLC and vendors are found to be joint data collectors of buyers personal information, and if GLP is sued, fined, or otherwise incurs expenses because of something that you did as a joint data collector of buyer personal information, you agree to indemnify GLP for the expenses it occurs in connection with your processing of buyer personal information.

4. Your Account with GLP

You must create an account with bombbalm.net to use some of our Services. Here are the rules about accounts with us.

A.  You must be 18 years or older to use our Services.  Minors under 18 and at least 13 years of age are only permitted to use our services through an account owned by a parent or legal guardian with their appropriate permission and under their direct supervision.  Children under 13 years are not permitted to use GLP or their Services.  You are responsible for any and all account activity conducted by a minor on your account, there may be commercial products or services available that you may or may not want to consider to limit a minor’s access to material online.
B. Be honest with us.  Provide accurate information about yourself.  It’s prohibited to use false information or to impersonate another person or company through your account.
C.  Choose an appropriate name.  If you choose not to have your full legal name serve as your name associated with your account, you may not use language that is offensive, vulgar, infringes someone’s intellectual property rights, or otherwise violates the Terms.
D.  You’re responsible for your account.  You’re solely responsible for any activity on your account.  If sharing an account with other people, then the person with whose financial information is on the account will ultimately be responsible for all activity.  If you’re registering as a business entity, you personally guarantee that  you have the authority to agree to the Terms on behalf of the business entity.  Accounts are not transferable.
E.  Protect your password.  As we mention above, you are solely responsible for any activity on your account, so it is very important to keep your password private and secure.
F.  Let’s be clear about our relationship.  These Terms do not create an agency, legal partnership, joint venture, employment, or franchise relationship between you and GLP.

5. Your Content

Content you post using our Services is your content. We make no claims to vendor content.  It is 100% yours!

A.  You are responsible for your content.  You represent that you have all the necessary rights to your content and that you are not infringing or in violation of any third party rights by posting it.
B.  Permissions to use your content.  By posting your content though our Services, you grant GLP a license to use it.  We do not claim ownership to your content, we just have permission to use it to help GLP operate and grow.  That way, we will not be infringing any rights you have in your content and we can help promote vendor and/or content.
C. Rights you grant GLP.  By posting your content, you grant GLP a non-exclusive, worldwide, royalty free, irrevocable, sub-license, perpetual license to use display, edit, modify, reproduce, distribute, store and prepare derivative works of your content.  This allows us to provide the services and to promote GLP, your GLP farming marketplace shop (storefront), or the Services in general, through any formats and through any sales channels. including across any GLP Services, our partners, or third-party website of advertising medium.  You agree not to assert any moral rights or rights of publicity against us for using your content.  You also recognize our legitimate interest in using it, in accordance with the scope of this license, to the extent your content contains any personal information.  The purpose of this is to be able to do things like resize images and translate languages so we can advertise vendors with the marketplace both on and offline.
D.  Reporting unauthorized content.  GLP fully respects intellectual property rights and is committed to following appropriate legal procedures to remove infringing content from the Services.  If the content you own or have legal rights to has been posted to the Services without your permission and you want it removed, you must follow the steps listed in our Intellectual Property Policy.  If your content is alleged to infringe another person’s intellectual property, we will take appropriate actions such as disabling it if we receive proper notice or terminating your account if you are found to be a repeat infringer.  A notification will be sent it any of this happens.  We do not expect this type of behavior with vendors producing goods that are especially unique and artisan.
E.  Inappropriate, false or misleading content.   Certain content is not wanted for legal reasons and otherwise; To be posted on GLP Services.  You agree  you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, or otherwise off offensive or in violation of our Prohibited Items Policy, Community Policy or any part of our terms.  You also agree to not post any content that is false and/or misleading or uses the Services in a manner that is fraudulent or deceptive.

6. Your Use of Our Services

License to use our services.  We grant vendors a limited, non-exclusive, non-transferable and revocable license to use our Services that are subject to the Terms and the following restrictions in particular:

A.  Do not use our Services to break the law.  You agree that you will not violate any laws in connection with your use of the Services provided.  This includes any local, state, federal and international laws that may apply to you.  It is your responsibility to obtain any comply with any permits or licenses that your shop requires, and to meet applicable legal requirements in applicable jurisdiction(s).  This includes the sale and delivery of your items.  You may not sell anything that violates any laws and you must comply with our Sanctions Policy.  You may not in fraud (including false claims and infringement notices), theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes against GLP, another vendor, buyer or third-party.
B.  Pay your bills.  You are responsible for paying all commissions and fees that you owe to GREEENlife. Partners, LLC.  Except as set forth below.  You are solely responsible for collecting and/or paying any applicable taxes for any purchases or sales you make through our Services.  See our Fees & Payments Policy.
C.  Do not steal from us.  You agree not to crawl, scrape or spider any page of our Services or to reverse engineer or attempt to obtain source code of the Services.  If you want to use our API, go to and follow our API Terms of use.
D. Do not try and harm our systems.  You agree not to interfere with or try to disrupt our Services, by but not limited to, distributing a virus or other harmful computer code.
E.  Follow our trademark policy.  The name GLP Farming market-place and other marks, phrases, logos and designs that we use in connection with our Services (Bomb BALM Trademarks) are trademarks, service marks, or trade dress of GREEENlife. Partners, LLC in the United States and other countries.  If you like to use trademarks, please adhere to our Trademark Policy.
F.  Share your ideas with us.  We thrive off suggestions and ideas as well as transparency.   Your ideas can help us improve your experience and our Services.  Any unsolicited ideas or materials you submit to Etsy (not including your content or items you sell through our Services) are considered non-confidential and non-proprietary to you.   You grant us non-exclusive, worldwide, royalty-free, irrevocable, sub-license, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.
G.  Talk to us online.  Once in a while we will provide you with certain legal information in writing.  By using our Services, you are agreeing to our Electronic Communications Policy which describes how GLP provides that information to you.  It says we can send that information electronically instead of paper copies, your electronic agreement is the same as your signature on paper.

7. Termination

Termination by you.

It could happen and you may terminate your account with GLP at any time from your account settings.  Terminating your account will not affect the availability of some of your content that you posted through the Services prior to termination.  Outstanding bills are still due.

Termination by us.

We may terminate or suspend your account (as well as any accounts determined to be related) and you access to the Services should we have reason to believe you, your content, or you use of the Service violate our Terms.  If we do so, it is important you understand that you do not have a contractual or legal right to continue to use any of our Services.  GLP will notify you that your account has been terminated or suspended, unless you are a repeat violator of our Terms of Service or we have regulatory reasons preventing us from notifying you.
If you or us terminate your account, you may lose any information associated with your account, including your content.

We may discontinue the Services.

GLP reserves the right to change, suspend, discontinue any of the Services to you, any or all users, at any time, for any reason, including those laid out in GLP policies under these Terms of Use.  We will not be liable to you for the effect that any changes to the Services may have on you, including your income or you ability to generate revenue through the Services.

Survival

The Terms will remain in effect even after your access to the Service is terminated, or your use of the Service ends.

8. Warranties and Limitations of Liability

Items you purchase.

You understand that GLP does not manufacture, store, or inspect any of the items sold through our Services (besides house brands manufactured by GREEENlife. Partners, LLC).
We provide the venue; the items in our farming marketplaces are produced, listed, and sold directly by independent vendors and GLP cannot and does not make any warranties about the quality, safety or even legality.  Any legal claim related to an item you purchase must be brought directly against the seller of the item, not the marketplace.  You release GLP from any claims related to items sold through our Services, including defective items, or items that caused physical injury (like product liability claims).

Content you access.

Unfortunately in the rare occasion you may come across materials that you may find offensive or inappropriate while using our Services.  We make no representations concerning any content posted by users through GLP Services.  We are not legally responsible for the accuracy, copyright compliance or decency of content posted by users that you accessed through the Services.  You release us from all liability relating to that content.

People you interact with.

You can use the Services to interact with other people, either online or in person.  You understand we do not screen users of our Services, and you release us from all liability relating to your interactions with other users of the Services.  Please be aware and careful, exercise good judgement in all types of interaction with others, especially in the rare occasion of meeting for a local pickup.

Third party services.

Our services may contain links to third-party websites or services that we do not own or have control over.  You may also need to use a third-party’s product or service in order to use some of our services.  When accessing these third-party services, it is at your own risk.  Third-party services will have their own terms and might require you to accept those agreements as well; GLP is not a legal party to those agreements, they are solely between you and said third-party.

Gift cards and promotions.

You acknowledge that GLP does not make any warranties in respect to gift cards you may offer.  By participating in any special offer or promotion, you agree that you may not later claim that the rules of that special offer or promotion were ambiguous.

Warranties.

GLP is very much dedicated to making our services the best they can be and better than other competitors.  As we build this marketplace we know things can go wrong and we are not perfect.  You understand that the services are provided “as is” and without any kind of warranty (expressed or implied).  We are disclaiming any warranties of title, non-infringement, merchantability, and fitness for a particular purpose, as well as any warranties implied by a course of performance, course of dealing or usage of trade.

We do not guarantee that: (1) the Services will be secure or available at any particular time or location (2) any defects or errors will be corrected (3) the services will be free of viruses or other harmful material; or (4) the results of using the Services will meet your expectations.  You use the Services solely at you own risk, some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you.

Liability limits to the fullest extent of the law, neither GLP, nor our employees or owner(s) shall be liable to you for any lost profits or revenues, or for any consequential incidental, indirect, special, or punitive damages arising out of or in connection with the Services or these Terms.  In no event shall GLP aggregate liability for any damages exceed the greater of one hundred ($100) US dollars (USD) or the amount you paid GLP in the past 12 months.  Some jurisdictions do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you.

9. Indemnification

We would love for this to never happen but if GLP gets sued because of something that you did, you agree to defend and indemnify us.  That means you’ll defend GLP (including employees) and hold us harmless from any legal claim or demand (including reasonable attorney fees) that arise from your actions and the use/misuse of our Services, your breach of Terms or your account’s infringement of someone else’s rights.

We reserve the right to handle our legal defense team however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute strategy.

10. Disputes with other users

If you find yourself in a dispute with another user of GLP Services or a third-party, we want you to contact the other party and try to resolve the dispute like civil adults.  Vendors are independent entities and make their own policies for running their business.

Case System.

Buyers and sellers who are unable to resolve a dispute related to a transaction on our website or future mobile app may participate in our case system.  GLP will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion.  We will not make judgments in regards to legal issues or claims.  GLP has no obligation to resolve any disputes between buyers and independent vendors.

Release of GLP

You release GLP from any claim, demands and damages arising out of disputes with other users or parties.

11. Disputes with GLP

We hope if ever there is an issue you have with us we can resolve it for you and make it right.  In the case that we can not then the rules listed below will govern any legal dispute involving our Services.

A. Governing Law. The Terms are governed by the State laws of New York, without regard to its conflict of laws rules, and the laws of the United States of America.  These laws will apply no matter where in the world you live, but if you live outside the U.S, you may be entitled to protection of the mandatory consumer protection provisions of your local consumer protection law.
B. Arbitration.  You and GLP agree that any dispute or claim arising from or relating to the Terms shall be finally settled by final and binding arbitration, using English language, administered by the American Arbitration Association (the “AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) then in effect (those rules are deemed to be incorporated by reference into this section, and as of the date of these Terms you an find the AAA Rules here), unless otherwise required by law.  Arbitration, including threshold questions of arbitrability of the dispute, will be handled but a sole arbitrator in accordance with those rules.  Judgement on the arbitration award may be entered in any court that has jurisdiction.
For EU sellers, if any dispute arises in connection with the Terms, the parties should first try to resolve the dispute through the complaints procedure published here.  Additionally the dispute may be referred by either party to the Centre for Effective Dispute Resolution (“CEDR”) for mediation.  The parties agree to enter into mediation to settle in good faith dispute and will do so in accordance with the CEDR’s mediation procedures.  Unless otherwise agreed parties within 14 days of notice of the dispute, the mediator will be nominated by CEDR.  To initiate the mediation a party must give notice in writing to the other party to the dispute, referring the dispute to mediation.  A copy of the referral should be sent to CEDR.
Any arbitration or mediation under the Terms will take place on an individual basis.  You understand that by agreeing to the Terms, you and GLP are each waiving the right to trial by jury to participate in a class action lawsuit.  Class arbitration shall only be available if requested by either party under its Class Action Arbitration Rules and approved by the arbitration entity.  Notwithstanding the forgoing, each party shall have the right to bring an action in a court of proper jurisdiction for injunctive or other equitable or conservatory relief, pending a final decision by the arbitrator or mediator.  You may instead assert your claim in “small claims” court, but only if your claim qualifies, your claim remains in such court, and you claim remains on and individual, non-representative and non-class bias.
C. Cost of arbitration.  Payment for any and all reasonable AAA filing, administrative, and arbitrator fees will be in accordance with the Consumer Arbitrator Rules, and in the case of CEDR, its rules.  If the value of your claim does not exceed $10,000 USD, GLP will pay for the reasonable filing, administrative, and arbitrator fees associated with the arbitration, unless the arbitrator finds that either the substance of your claim or the relief sought was frivolous or brought for an improper purpose.  For mediation through CEDR, the parties will pay their share of mediation cost, and under certain conditions such fees may be refundable to you, depending on the outcome of the mediation.
D. Forum.  We are physically located  in New York State, so any legal action against GLP related to our Services must be filed in Suffolk County, New York.  For all actions under the AAA rules, the proceedings may be filed where your residence is or in Suffolk County, New York, and any impersonal hearing will be conducted at a location that is reasonably convenient to both parties taking into account their ability to travel and other pertinent circumstances.  For any actions not subject to arbitration or mediation, you and GLP agree to submit to the personal jurisdiction of a state or federal court located in Suffolk County, New York.
E. Government exception.  If you are a government agent or entity in the United States using the Services in your official capacity, and you are legally unable to agree to the clauses of this section, then those clauses do not apply to you.  In that case, the Terms and any action related to the Terms will be governed by the laws of the United States (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of the State of New York.
F. Modifications.  If we make any changes to this “Disputes with GLP” section after the date you last accepted the Terms, those changes will not apply to any claims filed in a legal proceedings against GLP prior to the date the changes became effective.  GLP will notify you of any substantive changes to the “Disputes with GLP” section at least 30 days prior to the date the change became effective.  If you do not agree to the modified terms, you may send GLP  a written notification (including email) or close your account within those 30 days.  By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and GLP in accordance with provisions of the “Disputes with GLP” section as the date you last accepted the Terms, including changes made prior to your rejection.  If you re-open your closed account or create a new account, you agree to be bound by the current version of the Terms.

12. Changes to the Terms

We may update these Terms of Service from time to time.  We will definitely let you know by posting the changes through the Services and/or sending you an email or message about the changes.  In that case you can decide whether you want to continue to use the Services.  Changes will be effective upon posting, unless otherwise specified.  Responsibility is yours to review and become familiar with them.  Your user Services following the changes constitutes your acceptance of the updated Terms.

13. Finer Legal Points

The Terms of Service, including all of the policies that make up the Terms, supersede any other agreement between you and GLP regarding the Services.  If any part of the Terms is found to be unenforceable, that part will be limited to minimum extent necessary so that the Terms will otherwise remain in full force and effect.  Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms.  We may assign any of our rights and obligations under the Terms.

14. Contact Information

If you have any questions about the Terms, please email us at inquiries@bombbalm.net

(In some countries other than the U.S you may have additional right and/or the preceding may not apply to you.

General vendor information:

Vendors have been suspended, we are now only doing limited manufacturing of just our Bomb BALM products.  All language about vendors is null and void. Marketplace project is canceled.

A. House Rules for Vendors

GLP Farming Market-place is where you, backyard and small (and medium) scale producers can sell your sustainably manufactured, ethically produced goods, the type that you would find at any true farmers market; Holistic in nature and made with love.  We want to enhance the experience above other online marketplaces by raising the bar and focusing on likeminded producers.  We want you and your buyers to have the best possible interactions and experiences.  Please continue reading this section for your rights, as well as what is expected of you, as a vendor (seller).

1. Vendor Basics

a. What can be sold

bombbalm.net is an even more unique marketplace, more so than any of its competitors.  The products found by buyers on our farming market-place you usually only find locally, from individual websites or not at all and never all in one place; Forming a community of likeminded producers as well as a unified presence. 
Products must be sustainably and ethically produced/manufactured with zero synthetics using limited hand tools, light machinery and/or green technologies.

Criteria breakdown for acceptable products.

•SUSTAINABLY MANUFACTURED refers to the physical process on how you created your product.  The physical processes of which you sourced your ingredients/materials and their type; As well as the process of your suppliers, if you have any.
•ETHICALLY PRODUCED refers to how your ingredients and final product(s) impact, not just humanity but mother nature as well.  Do your product(s) put people over profit?  We will be looking at various aspects from your concept to completion.
•ZERO SYNTHETICS refers to minimum standard being net zero synthetic materials that make up final shipped product; Ideally no synthetic materials.  Product type will determine what types of synthetic material/ingredients will be acceptable and where. 
•HANDMADE WITH/WITHOUT LIMITED HAND TOOLS, LIGHT MACHINERY AND/OR GREEN TECHNOLOGIES.
We are not looking for you to tell us any of your trade secrets (if applicable), what we are looking for is as much transparency as possible so we can make sure you have a speedy application process.

Determining who gets accepted.

Vendors and products need to meet all the criteria and will be scored in each category (listed under each bullet point above).  Whether or not you are accepted to the marketplace you will be given feedback off your score.

Trusted Vendors

You are a trusted vendor once your application is accepted.  Trusted vendors are encouraged to be as transparent as possible with their buyers when it comes to their products.  Full transparency is not expected.

b. What can not be sold

Even if they otherwise meet our farming market-place criteria, prohibited items, service, and items that violate our intellectual property policies are not allowed to be sold on bombbalm.net
Reselling is not allowed at all on GLP.  You can not take something someone else made and sell it as your own.  This rule is strictly enforced and your listing will not be approved (all listing also require administrative approval).
Absolutely no petroleum based products.  There will be not one listing in the marketplace that contains any chemical or compound derived from petroleum as its makeup.

c. Managing your GLP shop

Your shop (storefront) on the market place represents you and your business and is a part of the GLP community.  You items and your shop my be honestly and accurately represented.

By selling on GLP, you agree that you will:
•Provide honest, accurate information in you About section.
•Honor you Shop Policies
•Abide  by GLP’s policies, including Anti-Discrimination policy with all shop content, including text, photos or videos used to represent yourself, your shop or your listings.
•Accurately representing your items in listings and listing photos is a must.
•Respect the intellectual property of others.
•Not engage in fee avoidance.
•Not try to create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of shilling, manipulating search or circumventing GLP policies.
•Not coordinate pricing with other sellers

d. Vendor Standards

When listing a product for sale on GLP Farming Marketplace you understand and agree that you are responsible for complying with all applicable laws and regulations for the product you list, including any required labels and warnings.  GLP assumes no responsibility for the accuracy, labeling, or content of your listings.

Meeting Service Level Standards.  As a vendor you must provide exceptional customer service and maintain trust with your buyers.  We will notify you if your shop fails to meet GLP Service Level Standards.
By selling on GLP, you are agreeing to:
•Honor you shipping and processing times.  Vendors are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance.  Be aware that there are legal requirements for shipping times which vary by country.  Read more in our Shipping Policy.
•Respond to your direct messages within a timely manner.
•Honor all your commitments you make in your shop policies.
•Resolve disagreements or disputes directly with the buyer.  In the unlikely event that you can not reach a resolution, GLP can help through our case system.
•If you are unable to complete an order, you must notify the buyer and cancel the order.

e. Selling Fees

Vendors may be charged for using some of GLP Services.  There is a commission associated with selling with us.  You can find more on fees in our Fee & Payments Policy.

2. Being a Member of the GLP Community

At GLP, everyone is expected to treat fellow members of the community with respect.  As a vendor, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide great customer experiences.

a. Creating and uploading Content

As a member of GLP, you have the opportunity and tools to create and upload a variety of content, listings, messages, text, photos, and videos.  In order to keep the GLP community safeguarded, you agree you will not upload content that is:
•Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy
•Obscene or vulgar
•In violation of someone else’s privacy or intellectual property rights
•False, deceptive or misleading

b. Privacy and Protecting Personal Information

You as a vendor are responsible for protecting members personal information you receive or process, and you must comply with all relevant legal requirements.  Including applicable data protection and privacy laws that govern the ways in which you can use GLP user information.  These laws may require that you post and comply with your own privacy policy, which must be accessible to GLP users wit whom you interact.  Your privacy policy must be compatible with this policy and GLP Terms of Service.
When you sell using our Services or use GLP API (subject to the GLP API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers.  This means you process personal information, and to the extent you do, so under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services.  For more information on the General Data Protection Regulation, see more resources at https://gdpr.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you will use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing.  If you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure.  This includes disclosures you make or unintentional data breaches.
For example, you may receive a buyer’s email address or other information as a result of entering into a transaction, you may only use this personal information for GLP related communication.  You may not use this information for unsolicited commercial messages or unauthorized transactions.  Without the buyer’s consent, and subject to other applicable GLP policies as well as laws, you may not add any GLP member to your email or physical email list, use that buyer’s identity for marketing, or obtain or retain any payment information.  Please keep in mind that you are responsible for knowing the standard of consent required in any given circumstance. 
See section 3. – “Your Privacy” & see section 9. – “Indemnification” – Terms of Service

c. Communication Standards

DIRECT MESSAGING.  You have the ability  to communicate directly with your buyers or other GLP members.  Direct messaging is a perfect way for sellers to boost sales while enhancing customer service.  Buyers are able to directly and ask questions about an item(s).
i. Messages may not be used for the following:
•Sending unsolicited advertising or promotions, requesting for donations, or spam.
Harassing or abusing another member or violating our Anti-Discrimination Policy
•Contacting someone after they have explicitly ask you not to
•Interfering with a transaction or the business of another user/vendor.
INTERFERENCE occurs when a member intentionally interferes with another members shop in order to drive away their business.  INTERFERERNCE IS STRICTLY PROHIBITED ON GLP.  We are all here to make each other better a build this community by filling it up with likeminded producers.  You may not under any circumstances:
•Contacting another member via GLP direct messages to warn them away from a particular member, shop or item.
•Posting in a public place or area to demonstrate or discuss a dispute with another member.
•Creating or using an independent buyers account to maliciously upvote another shop(s) negative reviews in order to deceive in any capacity.
Abuse of GLP direct messaging is strictly prohibited.  Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy.  If you receive a message that violates this policy, please let us know IMMEDIATLY.
ii. Communicating Cancellations
If you are unable to complete a transaction, you must notify the buyer via your shops direct messenger and cancel the transaction.  If the buyer already submitted payment, you must issue a full refund.  You are encouraged to keep proof of any refunds in the event a dispute arises.  All cancellations are subject to our Cancellation Policy.
EU Right of Withdrawal Buyers in the European Union maybe be entitled to a 14-day “right of withdrawal” after receiving the item, during which they may return an item for any reason.  The details of this right vary by EU member state.  The right of withdrawal may not apply to certain items like custom items or perishable goods.  Rights with respect to digital items also vary by EU member state.
Be very aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns and exchanges.  Familiarize yourself with the laws of your own country and those of your buyers.

3. Feedback, Disputes and Your Success

a. Reviews

Reviews are a great way for you to build a reputation on GLP.  Buyers can leave a review, including a one to five star rating and a photo of their purchase, within 100 days after their item(s) estimated delivery date.  If an estimated delivery is not available, the review window opens after the order’s processing and shipping times both has elapsed.  Buyers can edit their review, including the photograph, any number of time during that same 100 day period.
On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.
Reviews and your response to reviews may not:
•Contain private information
•Contain obscene, racist, or harassing language or imagery
•Violate our Anti-Discrimination Policy
•Contain prohibited medical drug claims
•Contain advertising or spam
•Be about things outside the seller’s control, such as shipping carrier, GLP or any third-party.
•Contain threats or extortion
•Include shilling or otherwise falsely inflate shop’s review score
•Undermine the integrity of the Reviews system

b. GLP Case System

The case system is how order disputes are resolved at GLP.  We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on GLP.  It is important that you fill out your shop policies and regularly respond to messages from your buyers.  However, sometimes a case may be necessary, and GLP will work with you and the buyer to resolve it as quickly as possible.
Buyers may file a case for a no-delivery or a not-as-described item.  You must respond to any open cases within three days or the time frame noted by GLP in the case.  GLP may request your assistance in resolving a case opened against your shop.  Etsy reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation and undermining the integrity of the case system.
Using the case system, you understand that GLP may use your personal information for the purpose of resolving the dispute with other members.  If GLP determines that an item is not as described, you will be required to refund the order, including original shipping and return shipping.

c. Your Vendor Account and GLP Terms

In order to keep GLP safe and improve our Services, we may take actions that limit the visibility of you shop, listings or ads, or that impact your payment account.  In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claim, GLP may take actions such as limiting visibility of your account, or placing restrictions or reserves on your payments account, in accordance with our Terms of Service, including our GLP Payments Policy.  When appropriate and permitted by law, GLP will communicate information to the affected seller about the issue.

d. Vendor Protection

GLP also provides limited protection to sellers who meet the requirements for Seller Protection

B. House Rules For Buyers

GLP Farming market-place is a venue much like a farmers market.  It is an online venue where you can come to purchase sustainably manufactured, ethically produced goods from independent producers.  Majority of the marketplace will be filled with people who are passionate about life, about mother nature, as well as their products.

Products from backyard and small to medium scale producers, hand-made in small batches, using limited hand tools and/or light machinery.  Private label holistic brands, farm-fresh organic goods made from non-gmo and pesticide free ingredients as well as green products.